How to report a death

We’re sorry for your loss.

We’ve tried to make it hassle free for you to report a death using WTW’s Bereavement Hub.

It’s the simplest way to notify us of a bereavement and provides useful information to support you. The online form will guide you through the information we need and will help identify where any benefits are due and ensure that they are settled quickly. This will hopefully reduce any risk of temporary financial hardship and any further distress at an already difficult time.

The online form also contains links to an FAQ document and sources of external support and advice.

If you’d prefer, you can email the Bereavement Hub team, call or write to them.

WTW will ask you to confirm the following information, so please have it to hand:

Member’s National Insurance number
Member’s date of birth
Member’s address
Member’s full name (including middle names)
Date of death
Whether the deceased has a spouse or dependent children
Member’s next of kin’s name & address
Executor
Legal representative’s contact details
Name and address of who we should write to
Whether probate is being applied for
Your full name and title
Your address
Your phone number
Your connection/relationship to the deceased

WTW will log this information on the member’s record and, if they were receiving their pension, the payments will stop. WTW will then send a letter with details of the next steps.